Our eligibility criteria for returns and refunds are designed to provide clarity and fairness to all our customers. The eligibility status defines which products are eligible for returns or refunds and under what circumstances:
Timeframe is the specific duration within which customers are allowed to initiate requests for returning a product or seeking a refund after making a purchase.
Duration: Customers can only initiate the process of return or refund lates 2 days after receiving the shipment. NOTE the organization does not accept return or refund for any form of consumables but only durable goods like electronics or clothing, house hold products, etc.
The condition of items is a crucial aspect of a returns or refund policy that outlines the expectations regarding the state in which a product must be returned in order to qualify for a refund or exchange. This condition clause specifies the criteria that determine whether a returned item meets the required standards for resale or restocking, below are obligations in the return process.
Our returns policy refers states that customers are responsible for paying return shipping fees unless if we sent a wrong product, we typically assume responsibility for return shipping costs.
Certain classes of goods that are ineligible for returns or refunds under specific conditions. These may include:
The process of a returns or refund policy typically involves the following steps:
Westgate Lifecare Ltd reserves the right to update, modify, or change the returns and refund policy at any time, and that the policy does not override any statutory rights or consumer protections mandated by law.